FAQs

What can I do if my product was received broken?

No worries, just contact customer service by email at AINA.CustomerCare@arc-intl.com or by phone 1-800-257-7470, and we'll send you a replacement.

My products arrived undamaged but what if I am not satisfied with my order?

You have 30 days from the reception of your order to return or exchange your item. Contact customer service by email at AINA.CustomerCare@arc-intl.com or by phone 1-800-257-7470.

What are the delivery periods for my order?

In general, count 3 to 4 working days from shipment to recieve your order. In some circumstances it may take up to 48 hours to process an order prior to shipping. 

How much costs the shipping of my order?

The shipping costs are calculated automatically according to the weight of your shopping cart. You can know the expenses of delivery of your order while returning to you directly in your shopping cart.

How can I track my order?

Once your order is shipped, you will automatically receive e-mail in which you will have your order tracking information.