Returns & Exchanges

At Arc, we stand behind the quality of our products and want every purchase to be a positive experience. If you are not completely satisfied with your purchase we will do our best to make things right.

Please contact customer service by email at or by phone at 1-800-257-7470 to complete your return or exchange.

Please provide the following information:

  • Your order reference number
  • What items you’d like to return
  • Reason you want to return the product

Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.